Stop Show Me That Again Netflix

Television receiver shows or movies that constantly stop, exit, or take you dorsum to the movie description page indicate an issue connecting to Netflix. Follow the troubleshooting steps for your device beneath to resolve the outcome.

Android telephone or tablet

Test your cyberspace connectedness

1. Open up the Netflix app.

2. Select the bill of fare icon.

   Note:

   Some Android devices take a menu push on the bodily device, other devices have an icon you can select within the Netflix app.

3. Select About.

4. Within the Diagnostics section, select Network.

5. Select Start Test.

If your connection test was unsuccessful, yous'll want to reach out to the manufacturer for assistance connecting your device to the internet.

OR

Simply try another internet-based app.

If other apps are not working either, yous'll want to reach out to the manufacturer for assistance connecting your device to the internet.

Restart your device

If your device is continued to the internet but you are still getting the error, turn your device completely off, and then plough it dorsum on.

Attempt a dissimilar network

Try connecting your device to some other net source - a cellular data network, a wireless network, or a unlike wireless network than the 1 you're currently connected to.

If you are still having trouble or take any questions about these steps, visit your device manufacturer'south support site or your cellular carrier's support site for more help.

Restart your habitation network

For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds earlier plugging each device back in one by one.

1. Plough off your mobile device.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from ability for xxx seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and look until no new indicator lights are blinking on.
   

4. Turn your device back on and endeavour Netflix again.
   

Improve your Wi-Fi signal

To improve your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the same room.

• Move your router abroad from other wireless devices and appliances.

• Keep your router in an open up space off the flooring. Routers get meliorate reception when on a desk or bookshelf.

Restore your default connection settings

If you've inverse the connexion settings on your device, you'll need to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need help irresolute these settings, contact the device manufacturer.

One time yous've reset these settings, try Netflix again.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is prepare and working correctly.

Apple TV

Test your internet connectedness

1. From the principal Apple TV bill of fare, navigate to Settings.

2. Select General.

3. Select Network.

4. Select Test Network.

5. Select OK.

6. Select Yes.

7. Select the download speed you look from your cyberspace connection.

If the connexion examination fails, see Apple's support site for help troubleshooting your Apple tree Television receiver'south connexion to your home network. If the test succeeds, go on on to the next step.

Restart your device

1. Unplug your device from ability.

2. Press the ability button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for iii minutes instead.

3. Plug your device dorsum in.

4. Plough your device on and try Netflix again.

Sign out of Netflix

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Assistance or Settings.

3. Select Sign out.

If yous're on an error screen:

1. Select More than Details.

2. Select Sign out or Reset.

If y'all tin can't find Sign out, printing these buttons in club on your remote: Up, Up, Down, Down, Left, Correct, Left, Correct, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Restart your home network

1. Plow off or unplug your streaming media histrion.
   

2. Unplug your modem (and your wireless router, if it'due south a dissever device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is carve up from your modem, plug it in and look until no new indicator lights are blinking on.
   

4. Turn your streaming media role player back on and endeavour Netflix once more.
   

Better your Wi-Fi indicate

To improve your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the same room.

• Move your router away from other wireless devices and appliances.

• Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Restore your default connection settings

If you've inverse the connectedness settings on your device, you'll need to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Individual Network (VPN) or proxy service settings.

• Custom DNS settings.

If y'all need help changing these settings, contact the device manufacturer.

Once you've reset these settings, effort Netflix once more.

Contact your internet service provider

Contact your internet service provider. They tin can tell yous if your modem/router is set and working correctly.

Blu-ray Player

Restart your device

1. Unplug your device from power.

2. Press the ability push button on the device once, then wait 1 minute. If your device doesn't have a power push button or you tin can't reach it, go out it unplugged for iii minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

Sign out of Netflix

1. Begin from the Netflix Home screen.

2. To open the menu, navigate left and select Get Help.

   • If you don't see Get Help, navigate upward and select Settings or the Settings icon .

3. Select Sign out.

4. Select Aye to confirm.

If you don't see Get Aid, Settings, or the Settings icon:

1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
   Up, Up, Downwardly, Down, Left, Right, Left, Right, Up, Up, Upwardly, Upwardly.

2. Select Sign out, Kickoff Over, Deactivate, or Reset.

Restart your dwelling house network

1. Plow off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for thirty seconds.
   

3. Plug in your modem and expect until no new indicator lights are blinking on. If your router is split up from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your Blu-ray role player back on and try Netflix again.
   

Better your Wi-Fi signal

To improve your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the same room.

• Move your router abroad from other wireless devices and appliances.

• Keep your router in an open up space off the floor. Routers get amend reception when on a desk-bound or bookshelf.

Restore your default connection settings

If you've changed the connectedness settings on your device, you'll need to modify them back to default.

These settings could include:

• Custom modem settings.

• Virtual Individual Network (VPN) or proxy service settings.

• Custom DNS settings.

If you lot need assist irresolute these settings, contact the device manufacturer.

Once y'all've reset these settings, endeavor Netflix again.

Contact your isp

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

iPhone, iPad, or iPod touch

Restart your iPhone, iPad, or iPod touch

1. Printing and hold the side push button and ane of the book buttons at the same fourth dimension until the sliders appear. Elevate the top slider to plough your device completely off.

   • If the sliders don't appear, printing and hold the Sleep/Wake push button until the red slider appears, so drag the slider.

2. After 10 seconds, press the Sleep/Wake button.

3. Once your device powers on, endeavor Netflix again.

Exam your internet connection

1. Using a web browser, go to fast.com.

2. Wait for the test to terminate.

If your browser shows an error message or the website doesn't load, information technology means your device isn't continued to the cyberspace. You might need to troubleshoot your abode network or your device's connection to the cyberspace.

Check the date and time settings

1. Tap the Settings icon on the Home screen.

2. Tap Full general.

3. Tap Date & Time.

   • If the appointment and time are incorrect, tap either the date or time to adjust them, or just toggle the Set Automatically field to On.

Reinstall the Netflix app

Note:

Deleting the Netflix app will also delete whatever TV shows or movies y'all take downloaded.

1. From the home screen, tap and hold the Netflix app.

2. Tap Remove app > Delete app > Delete.

3. Open the App Store and search for "Netflix."

4. Tap on the gratuitous Netflix app from Netflix, Inc.

5. To install the app, tap the cloud icon.

   Annotation:

   Yous might need to enter your Apple ID and countersign. If y'all forgot your Apple ID or password, go to the Apple tree support site for help.

6. Once installed, try Netflix again.

If you can't find the Netflix app in the App Store, get to the Apple tree support site for help.

Restart your home network

For this stride, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off your mobile device.
   

2. Unplug your modem (and your wireless router, if information technology's a carve up device) from ability for thirty seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug information technology in and expect until no new indicator lights are blinking on.
   

4. Turn your device back on and endeavor Netflix again.
   

Improve your Wi-Fi signal

To ameliorate your Wi-Fi:

• Movement your router and your device closer to each other. If possible, put them in the same room.

• Move your router away from other wireless devices and appliances.

• Keep your router in an open space off the floor. Routers get improve reception when on a desk-bound or bookshelf.

Restore your default connexion settings

If y'all've changed the connexion settings on your device, you'll demand to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, attempt Netflix again.

Contact your internet service provider

Contact your cyberspace service provider. They can tell you if your modem/router is set up and working correctly.

PlayStation 3

Test your internet connection

1. From the PS3 main menu, navigate to Settings.

   • If you're non already at the chief menu, hold the PS3 button in the middle of the controller, select Quit, then select Yes to return to the home screen.

2. Select Network Settings.

3. Select Internet Connection, then verify information technology's set to Enabled. If information technology'due south Disabled, make certain to select Enable.

4. Select Internet Connection Exam.

   • If you are able to connect to the net, bank check your date and time settings.

   • If you are unable to connect to the internet, you may be having network connectedness issues.

Sign out of Netflix

For Japanese PlayStations, use O instead of 10 to ostend selections.

1. Begin from the PS3 home screen.

   • If yous're not already on the dwelling screen, hold the PS3 push button in the middle of the controller, select Quit, then select Yes.

2. Navigate to the Telly/Video Services section and highlight Netflix.

3. Press 10.

4. Immediately after pressing X, printing and hold both Offset and Select until you meet a message request, Practise y'all want to reset your Netflix settings and re-annals?

5. Select Yes.

6. Enter your email address and countersign and endeavour Netflix again.

Reinstall the Netflix app

Uninstall the Netflix app

1. Get to the PS3 Dwelling house Screen by pressingPS button >Quit >Aye.

2. Go to the TV/Video Services department and highlight Netflix.

3. Press the Triangle button.

4. Choose Delete.

5. Choose Yes.

Reinstall the Netflix app

1. Get to the PS3 Dwelling Screen by pressingPS button >Quit >Yes.

2. Go to the TV/Video Services section and choose Netflix.

3. Cull Aye to download information technology.

Restart your home network

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it'due south a separate device) from ability for xxx seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and await until no new indicator lights are blinking on.
   

4. Plough your game console dorsum on and try Netflix again.
   

Improve your Wi-Fi point

To better your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the aforementioned room.

• Motion your router abroad from other wireless devices and appliances.

• Go on your router in an open infinite off the floor. Routers get ameliorate reception when on a desk or bookshelf.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Individual Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need help irresolute these settings, contact the device manufacturer.

Once yous've reset these settings, effort Netflix again.

Contact your cyberspace service provider

Contact your cyberspace service provider. They tin tell you if your modem/router is set upwards and working correctly.

Gear up-top Box or Streaming Media Role player

Restart your device

1. Unplug your device from power.

2. Press the ability button on the device once, and so wait i infinitesimal. If your device doesn't accept a ability push or y'all can't achieve information technology, leave it unplugged for three minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix over again.

Sign out of Netflix

1. From the Netflix Home screen, open up the carte on the left.

2. Select Go Help or Settings.

3. Select Sign out.

If you're on an mistake screen:

1. Select More than Details.

2. Select Sign out or Reset.

If you tin't find Sign out, press these buttons in gild on your remote: Up, Up, Downwardly, Downwardly, Left, Right, Left, Right, Up, Upward, Up, Upwardly. So, select Sign out, Reset, or Deactivate.

Restart your home network

1. Turn off your device.

2. Unplug your modem and router from power.

3. Expect thirty seconds.

4. Plug in your modem.

5. Look 1 minute.

6. Plug in your router.

7. Wait 1 minute.

8. Effort Netflix again.

Some modems and routers might have longer to reconnect.

Ameliorate your Wi-Fi signal

To improve your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the same room.

• Move your router away from other wireless devices and appliances.

• Go along your router in an open up space off the floor. Routers get better reception when on a desk or bookshelf.

Restore your default connectedness settings

If you've changed the connectedness settings on your device, you lot'll need to modify them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need aid changing these settings, contact the device manufacturer.

In one case you've reset these settings, try Netflix again.

Contact your internet access provider

Contact your internet service provider. They can tell y'all if your modem/router is set up and working correctly.

Smart TV

Restart your device

1. Unplug your device from power.

2. Press the ability push on the device in one case, then expect 1 minute. If your device doesn't accept a ability button or you can't reach information technology, exit information technology unplugged for 3 minutes instead.

3. Plug your device back in.

4. Plow your device on and try Netflix once more.

Sign out of Netflix

1. From the Netflix Dwelling house screen, open the card on the left.

2. Select Go Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

If yous can't find Sign out, press these buttons in gild on your remote: Upwardly, Upwardly, Down, Down, Left, Right, Left, Right, Up, Up, Up, Upwardly. Then, select Sign out, Reset, or Deactivate.

Restart your dwelling network

1. Plough off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a split device) from power for xxx seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is split from your modem, plug information technology in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and try Netflix once more.
   

Improve your Wi-Fi betoken

To improve your Wi-Fi:

• Motion your router and your device closer to each other. If possible, put them in the same room.

• Movement your router away from other wireless devices and appliances.

• Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Restore your default connectedness settings

If you've changed the connectedness settings on your device, you'll need to alter them dorsum to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you lot demand assist irresolute these settings, contact the device manufacturer.

Once yous've reset these settings, try Netflix once again.

Contact your internet access provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

Xbox 360

Examination your internet connection

1. From the Xbox 360 main menu, select Settings.

2. Select Organization Settings.

3. Select Network Settings.

4. Select Wired Network or Wireless Network depending on your connection method.

5. Select Exam Xbox LIVE Connection.

6. Select Continue.

   • If your connectedness examination is successful, continue troubleshooting below.

   • If your connection test fails, meet Microsoft'south Xbox support site for more than help

Sign out of Netflix

1. From the Netflix Home screen, open the carte on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If yous're on an fault screen:

1. Select More Details.

2. Select Sign out or Reset.

If you can't notice Sign out, press these buttons in gild on your remote: Upwardly, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Conciliate.

Restart your home network

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it's a dissever device) from power for 30 seconds.
   

3. Plug in your modem and expect until no new indicator lights are blinking on. If your router is split from your modem, plug information technology in and expect until no new indicator lights are blinking on.
   

4. Plough your game console dorsum on and attempt Netflix again.
   

Amend your Wi-Fi point

To improve your Wi-Fi:

• Motion your router and your device closer to each other. If possible, put them in the aforementioned room.

• Motility your router abroad from other wireless devices and appliances.

• Go on your router in an open infinite off the flooring. Routers get meliorate reception when on a desk or bookshelf.

Restore your default connection settings

If yous've inverse the connection settings on your device, you'll demand to alter them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you demand help changing these settings, contact the device manufacturer.

Once y'all've reset these settings, try Netflix again.

Contact your cyberspace service provider

Contact your internet service provider. They tin tell you if your modem/router is ready and working correctly.

All other devices

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Source: https://help.netflix.com/en/node/458

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